Discover how Cleverific expanded its e-commerce capabilities in 2024 with improved customer self-service features, advanced order management, and seamless Shopify integration.

Discover how Cleverific's integration with Shopify Customer Account Extensions brings powerful self-service order management directly to your store's customer portal. Learn how merchants are reducing support tickets by 90% while delivering the seamless shopping experience customers expect. Enable instant order modifications, size changes, and address updates—all within your branded Shopify customer account interface.

From accidental order mishaps to customers’ inevitable change of mind, seamless order editing and returns processes are paramount. They’re the difference between a loyal customer and a one-time visitor.

Creating SOPs for order editing - like when a customer emails about a shipping change - gives your team a structured and speedy approach to handling these unavoidable tasks.

When your customer needs a shipping change on their order, use your existing rates rather than manually entering rates to expedite order processing. Or, allow your customers to modify their shipping options without contacting your support team.

Anytime your customer needs to change their shipping method, you can easily update their order using your existing shipping rates rather than manually entering shipping rates. Or, you can allow customers to modify their shipping options without contacting your support team.

From this guide, learn how to make the most of your Cleverific Order Editor subscription and use draft order features, like line item properties and abandoned cart recovery, to boost sales.

Why invest time, effort, and money in sculpting an impressible post-purchase experience? Because it forms the basis of customer loyalty. See how to improve the customer experience during each stage of the post-purchase journey.

Swift and effective handling of customer inquiries during high-volume periods can salvage relationships, reinforce trust, and turn potential disasters into triumphant customer service stories. See the strategies that every size business can adopt for handling these waves of customer inquiries.

Shopify’s draft order functionality is robust, but there are limitations to be aware of when scaling or automating (don’t worry - these can be solved using apps from the Shopify App Store).

Shopify merchants: Leverage draft orders in these inventive ways and craft compelling promotions that not only delight B2B clients but also drive meaningful business growth.

Learn the key factors that drive online shoppers' decisions, from sustainable and responsible business practices to seamless buying experiences to keep customers coming back for more.

If you’re looking for ways to weather a storm in the face of a recession, this blog post discusses customer retention, inventory management, cost-effective marketing strategies, and more.

Learn various types of custom orders on Shopify and how to fine-tune their sales process with apps, use the flexibility of draft orders, and craft a solid plan to navigate returns and exchanges.

For the most part, fulfilling an order on Shopify is simple and efficient. But successful fulfillment isn’t just about sending out packages; it’s about building strong customer relationships, which begins with seamless order management.

Poorly planned promotions can undermine your SEO performance and drain your ad spend. Discover how to automate GWP promotions, to save ad resources and improve SEO performance.

Improve your ecommerce shipping with this detailed guide highlighting proactive solutions like address validation and reactive measures such as customer self-service order editing. Learn from real-world examples and actionable insights to boost customer satisfaction, protect your brand reputation, and foster business growth.

Prepare your store for common customer scenarios during the holidays, like when customers have last-minute order changes, and get some advice and tools to solve them. Self-service order editing can significantly help with issues you might encounter during the holidays.

Incorrect orders, added discounts, wrong items, shipping changes, even a slight shift in payment type—imagine if all these issues could be resolved by the customers themselves. And you’ll get to enjoy an increase in repurchasing rates.

Explore how self-service order cancellations increase profitability and customer happiness. Over 80% of canceled orders are replaced, indicating untapped business growth opportunities.