Improve accuracy when making shipping method changes on Shopify orders
When your customer requests a change to their shipping method, you're in control with several convenient ways to handle this type of request. In this article, we’ll show you the pros and cons of a few different options.
Change shipping method using Shopify native editing
Make a shipping method change for your customer by manually entering a shipping option and rate.
Change shipping method using Cleverific Order Editor
Make a change for your customer by selecting from your existing shipping rates.
Allow your customer to make a shipping change on their order
Enable self-serve order editing on your store using a third-party Shopify app and have customers make their order changes
How to change the shipping method on an existing order using Shopify’s native editing
If your customer needs to change a shipping method after they’ve placed their order, you can use Shopify’s native editing to edit the shipping method.
To change the shipping method on an existing order in Shopify, navigate to the order you want to change, remove the existing shipping method, and manually enter the new shipping method and rate. Please take a look below.
While it’s great that you can make shipping method changes in Shopify, it can increase the potential for errors due to the number of manual steps it takes to make the change. You would also need to have a list of your shipping rates handy in order to look up costs.
Changing shipping method with Shopify native editing:
Pros
Included in your Shopify plan
Cons
Customer requests take longer to complete
Manual entry of shipping rates and methods increases potential for errors
How to change shipping method in Shopify with auto-populated shipping rates
Cleverific offers a convenient solution for changing shipping methods on Shopify orders. With Cleverific Order Editor, you can avoid manually entering shipping methods or rates. The app automatically carries over all shipping rates from your Shopify store and populates them in your order details. This saves you time and effort, allowing you to process customer requests accurately and ship orders faster.
As shown, changing the shipping method using Cleverific is 3x faster than Shopify's native editing. Cleverific is not only faster, but it also reduces the chance of errors by making your approved shipping rates readily available.
Entering manual shipping rates when changing shipping methods on Shopify orders
When it comes to manually editing shipping rates, Cleverific puts you in the driver's seat. It's as simple as zeroing out the current rate and clicking “Apply”. You can also add a shipping discount or adjust shipping to a higher amount as needed. This level of control empowers you to cater to your customers' needs effectively.
Say you want to offer a customer free Priority Shipping on their order:
Boom! That’s it!
To make the same change using Shopify’s built native order editing you would have additional steps to accomplish the same free shipping offer.
Small improvements can have a big impact on your business. When it comes to managing a high volume of orders, every little tweak counts. Making small, simple changes to your workflow speeds up order processing times and significantly reduce the risk of errors.
Changing shipping method with Cleverific’s Order Editor
Pros
Customer requests are faster to complete
Shipping rates are auto-populated from your store
Orders are shipped faster and more accurately
Cons
Must install an additional paid app
Have customers change shipping methods themselves using Customer Portal
With self-serve order editing you can accommodate customers who prefer to do things themselves online. Using Cleverific’s Customer Portal, you can allow customers a certain timeframe to make changes, like changing a shipping method, as well as adding items, changing shipping address, canceling an order and more.
By allowing customers to make simple order corrections, you can save time and the unexpected costs of returns, especially if you have a larger volume of orders or missed one customer request over the weekend.
Changing shipping method with Cleverific’s Customer Portal customer self-service order editing
Pros
Customers can immediately correct their orders
Customers can change shipping methods without assistance from your support team
Customers can make order corrections outside of support hours
Orders ship faster when customers don’t have to wait for customer service to make a change
Cons
Must install an additional paid app
Avoid support errors and reduce support tickets with Cleverific
Whether you want to make shipping changes for your customer or allow them to update shipping on their own, Cleverific is the ultimate order editing app that enables you to ship orders faster and more accurately. Don't let inefficiencies slow you down - take action today and see the positive results for yourself.
