Shopify order editing for Customer Service teams
Edit any part of your Shopify orders effortlessly
Wow your customers by handling any order change requests they throw at you.
Shopify merchants trust Cleverific
A full suite of order edits to propel your customer service and build customer loyalty.
Shopify’s built-in order editing only allows adding or removing items. But what about when a customer messages support with a different request?
Make it easier for your customer service team to update line items, modify billing information, and perform other advanced edits.
Enable your customer service team to deliver world-class support
Make any Shopify order changes to meet your customers’ needs.
Make a full range of order changes. Your team can make changes to orders like changing size, color, taxes, and shipping so you can resolve customer inquiries and simplify your business processes.
Offer customer self-service. Customers can make order corrections, like fixing shipping address typos, outside of your regular customer service hours.
Save cost and handling time of returns. The average cost of a product return is 66% of product price. Simply shipping out the correct item, delivered to the correct address can save you $$$.
Increase customer satisfaction. Create happy customers when you empower your customer service team with the tools to make order changes and corrections.
Reduce lost sales. Change orders quickly, before they ship, so there’s no need to cancel or return orders.
Do more than just edit orders. Enable Customer Portal for self-service, send Payment Requests, use automations for bundle and subscription orders, and so much more.
How do you benefit from order editing with Cleverific?
Cleverific enables you to make advanced edits beyond Shopify's native order editing feature. In cases where customers change their minds or some items go out of stock, your team might lose out on future sales if they don't have the capability to handle such requests. With Cleverific, you can easily modify any part of your Shopify orders to fulfill customer requests and ship orders more quickly.
Give your customer service team easy access to discounts and shipping upgrades.
“This app has the best user experience of any edit order app I have used thus far. I use this app to edit orders due to OOS items or back order issues. Cleverific’s ’advanced mode” order editing makes it easy to adjust pricing, discounts, and even adjust which kind of notifications customers get. If you have edit order needs that native edit from Shopify cannot manipulate GET THIS APP!”
– Jessica-Rose Garcia, Customer Service and Sales Manager, 310 Nutrition
See how 310 Nutrition used Cleverific to solve their Shopify backorder issues
Exclusive Cleverific features for order editing
Your team works hard to build positive customer relationships, and we work hard to build features that save you time and help you create better customer relationships. Take a look at what Cleverific can do:
Access Customer Portal to offer customer self-service order editing.
Add groups of saved products to orders with one click using Product Shortcuts.
Automatically refund your customer if their order total changes.
Save and send custom invoice messages with Payment Requests.
Understand your customers better and view each customer's average order value (AOV), order history, and total spend on the order.
See the full product SKUs in your search results to work through support requests quickly.
Resources for your CS team
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Keeping customers happy is essential for any business. Use these tips to help your customer service team stay ahead.
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World Vision was having trouble with their phone sales until Cleverific provided them with a solution.
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Looking for a specific edit? See whether Shopify’s native editing or Cleverific’s capabilities are the best fit.