Sucess Stories
See how merchants have experienced remarkable success using Cleverific's robust order editing tools and self-service order editing features for Shopify. Read real-life success stories of brands streamlining operations, reducing support volumes, and automating fulfillment processes.
From survivor to solution: How The Balm Box transformed customer service while scaling their mission
Discover how The Balm Box, a cancer care package company founded by six-time survivor Liz Benditt, transformed customer service with Cleverific's self-service portal. Learn how they reduced support tickets by 30 minutes daily, allowing customers to edit orders instantly while freeing staff for strategic growth. From 10,000 orders to wholesale expansion.
How Lems & Logistics Angels Eliminated Order Change Delays with Customer Self-Service
After a failed app left them with order change delays costing 28 hours monthly, Lems and Logistics Angels took a different approach to vendor selection—testing technical expertise upfront. The result: zero email backlog, immediate warehouse impact, and customer self-service that actually works.
Maintaining Customer Service Excellence During Salesforce to Shopify Migration
A premier outdoor apparel brand strategically migrated from Salesforce to Shopify for lower costs and faster innovation, but lost critical order management flexibility. By implementing Cleverific's self-service order editing, they reduced cancellation requests by 50%, empowered hundreds of daily customer edits, and maintained their customer-first service approach. This case study demonstrates how the right app partner can bridge platform migration gaps without compromising service quality.
McConnell's Fine Ice Creams Scoops Up Success with Self-Service Order Editing
McConnell's Fine Ice Creams discovered how self-service order editing could transform both their customer experience and operational efficiency, cutting support tickets by 65% while saving thousands on reshipments that CPG brands with perishable products can never recover.
From Self-Service to Complex Edits: How Shady Rays Created a Complete Order Management System
Discover how Shady Rays, one of America's fastest-growing sunglasses brands, transformed their customer service operations by implementing Cleverific's self-service order management tools, resulting in significant cost savings and improved customer satisfaction.
How Function of Beauty Streamlined Order Management and Boosted Customer Experience with Cleverific
Learn how Function of Beauty eliminated their 15-day customer service backlog and boosted CSAT scores above 80% by implementing Cleverific's order management solution for their highly customizable product line.
How EVRY Jewels Boosted Customer Satisfaction from 70% to 95% with Self-Service Order Management
EVRY Jewels improved their CSAT scores from the low 70s to 95% by implementing Cleverific's Customer Portal, allowing their young customer base to self-manage order changes while empowering their support team to focus on more complex customer needs.