Sucess Stories
See how merchants have experienced remarkable success using Cleverific's robust order editing tools and self-service order editing features for Shopify. Read real-life success stories of brands streamlining operations, reducing support volumes, and automating fulfillment processes.
How Lems & Logistics Angels Eliminated Order Change Delays with Customer Self-Service
After a failed app left them with order change delays costing 28 hours monthly, Lems and Logistics Angels took a different approach to vendor selection—testing technical expertise upfront. The result: zero email backlog, immediate warehouse impact, and customer self-service that actually works.
Maintaining Customer Service Excellence During Salesforce to Shopify Migration
A premier outdoor apparel brand strategically migrated from Salesforce to Shopify for lower costs and faster innovation, but lost critical order management flexibility. By implementing Cleverific's self-service order editing, they reduced cancellation requests by 50%, empowered hundreds of daily customer edits, and maintained their customer-first service approach. This case study demonstrates how the right app partner can bridge platform migration gaps without compromising service quality.
McConnell's Fine Ice Creams Scoops Up Success with Self-Service Order Editing
McConnell's Fine Ice Creams discovered how self-service order editing could transform both their customer experience and operational efficiency, cutting support tickets by 65% while saving thousands on reshipments that CPG brands with perishable products can never recover.
From Self-Service to Complex Edits: How Shady Rays Created a Complete Order Management System
Discover how Shady Rays, one of America's fastest-growing sunglasses brands, transformed their customer service operations by implementing Cleverific's self-service order management tools, resulting in significant cost savings and improved customer satisfaction.
How Function of Beauty Streamlined Order Management and Boosted Customer Experience with Cleverific
Learn how Function of Beauty eliminated their 15-day customer service backlog and boosted CSAT scores above 80% by implementing Cleverific's order management solution for their highly customizable product line.
How EVRY Jewels Boosted Customer Satisfaction from 70% to 95% with Self-Service Order Management
EVRY Jewels improved their CSAT scores from the low 70s to 95% by implementing Cleverific's Customer Portal, allowing their young customer base to self-manage order changes while empowering their support team to focus on more complex customer needs.
Fracture Captures Perfect Solution with Cleverific's Order Editing and Self-Serve Solutions
Fracture, a custom glass photo printing company, overcame Shopify's native editing limitations with Cleverific's Order Editor and Customer Portal. These solutions streamlined order modifications, enabled customer self-service, and boosted efficiency. With 87% of cancellations resulting in new orders and 18% of customers increasing order value, Fracture achieved significant time savings and improved customer satisfaction.
Lighting the Way: Northwood Candle Co.'s Shift to Self-Serve Customer Care
Northwood Candle Company was spending 40 minutes on each customer order change. With Cleverific's Customer Portal, they cut that time to zero, delighting customers and freeing up staff to focus on growth. Discover how this small business transformed their operations and set the stage for expansion.
Fashioning success in ecommerce: How HAPP Brand triumphed over order management hurdles
See how HAPP Brand, an upscale motherhood accessory line, overcame ecommerce challenges and expertly streamlined promotions, reduced return costs, and enhanced their customer experience.
How Peter Manning NYC removed 99% of order support requests with self-service order editing
Peter Manning NYC scored a win in efficiency by letting customers take the reins and edit orders themselves with Customer Portal, freeing up their staff to focus on their core business and delighting customers.
How Pacific Pickle Works enhanced their customer experience despite being a small support team
Pacific Pickle Works found the perfect solution for extending the power of a small support team in Customer Portal, a new feature empowers customers to make their own changes to orders.
How a sales team easily converts abandoned carts into customer conversations & sales
UroTuning leveraged Cleverific Order Editor to swiftly turn abandoned carts into draft orders that their sales team could send to customers, converting more abandoned carts into completed sales.
