Order editing for 3PL fulfillment
Customers fix their own orders before they ship
Works with any 3PL. No integration changes. 5-minute setup.
Edits happen in Shopify, not your warehouse
Customers handle their own changes
Wrong shipping address, wrong size or color, quantity changes, cancellations—customers do it themselves through self-service instead of emailing your team.
Eliminate delays across systems
No more customer → CS team → warehouse → waiting. Changes happen directly in Shopify before orders sync to fulfillment. No emails to field, no digging through containers to find a package.
Works with any 3PL
ShipBob, ShipHero, Deliverr, Flexport, Red Stag, Fulfillment.com, regional 3PLs, or your own warehouse with WMS. Cleverific edits orders in Shopify before they export—your fulfillment integration stays exactly the same.
Simple to set up
Set a fulfillment hold window, choose what customers can edit, done. No coding, no developer time, no changes to your 3PL integration. Most merchants are live in under 5 minutes.
Catch mistakes before they cost you
Every order change that goes through your CS team and then to your warehouse takes time. During peak seasons, those delays compound. Requests come in after hours. Packages move to shipping before changes are processed. Someone ends up digging through containers to find a single package.
Self-service lets customers make changes directly—before orders leave Shopify, before they hit your warehouse, before anyone has to field an email.
What customers can fix
Wrong shipping address (the #1 cause of failed deliveries)
Wrong product variant (size, color, style)
Quantity changes
Cancel before fulfillment
More orders out, fewer coming back
Fewer reshipments and returns
No more delays translating requests between teams
Less warehouse rework
Fewer support tickets for routine changes
Customers get instant resolution instead of waiting
85% of customer edits happen within 15 minutes of purchase
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
"Customer Portal has significantly reduced our reshipping costs. About 80% of address issues come from customers using Apple Pay with outdated addresses."
Brittany B., Customer Service Manager, Shady Rays
FAQ
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Yes. Cleverific works with any 3PL or fulfillment partner. We edit orders in Shopify before they export to your warehouse, so your existing fulfillment integration—whether it's ShipBob, ShipHero, or a custom WMS—stays exactly the same.
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Yes. Setting up Cleverific for 3PL fulfillment takes about 5 minutes. You set your fulfillment hold window, choose which order changes customers can make, and you're live. No coding required and no changes needed to your 3PL integration.
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Yes. Cleverific works with ShipBob. We edit orders in Shopify before they sync to ShipBob, so customers can fix mistakes before orders reach your warehouse. Your ShipBob integration doesn't need any changes.
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Yes. Cleverific integrates with ShipHero by editing orders in Shopify before they export. Customers make changes during the fulfillment hold window, and corrected orders sync to ShipHero automatically.
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Yes. Cleverific works with Deliverr and Flexport fulfillment. Orders are edited in Shopify before they sync to your fulfillment partner, eliminating the need for modification requests after export.
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No. You control the fulfillment hold window. Most merchants use 15-30 minutes, which catches the majority of customer mistakes without noticeably delaying fulfillment. 85% of edits happen within 15 minutes of purchase.
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If an order has already exported to your 3PL, changes need to go through your fulfillment partner's modification process. Cleverific's goal is to catch mistakes during the hold window before orders sync, when changes are free and instant.
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Yes. You can use Shopify order tags to control which orders customers can edit. This lets you exclude expedited shipping orders, wholesale orders, or any other order type from the self-service editing window.