★ ★ ★ ★ ★ 3,500+ happy brands over 10M+ orders
Cut support tickets by 90% and capture hidden revenue
with self-service order editing, team order editing, and automation in one complete app
10 Million+ Orders Processed
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3,500+ Happy Brands
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24/7 Self-Serve
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99.9% Uptime
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10 Million+ Orders Processed ▫️ 3,500+ Happy Brands ▫️ 24/7 Self-Serve ▫️ 99.9% Uptime ▫️
Customers make changes to orders instantly, 24/7
CUSTOMER SELF-SERVICE ORDER EDITING
No more, “Can I change my address?” emails. Use Customer Portal to set rules like editing window timeframes or set rules to allow your customers to:
Change product size, color, or variant
Adjust order quantities
Update shipping address or method
Add, remove, or cancel items
Prevent costly order returns
✓ Save 20-65% of order value by catching changes early
15% higher customer satisfaction
✓ Instant resolution improves satisfaction and CSAT scores
Serve 4x more customers with self-service
✓ Handle 4x more changes, plus 20% add items
Brands transforming their business with Cleverific
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Fracture develops perfect customer service efficiency by letting customers make changes post-purchase
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Function of Beauty eliminated their 15-day customer service backlog and boosted CSAT scores
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Peter Manning NYC removed over 90% of order support requests with self-service order editing
Complex changes still need your team. Make them faster.
ORDER EDITING FOR CUSTOMER SERVICE & SALES
Enhanced admin order editing for complex changes customers can't make themselves. Process billing updates, pricing changes, and product options directly in Shopify admin with fewer clicks and no external systems.
Change shipping method with dropdowns
Edit product pricing and options
Modify taxes and add exemptions
Create preset custom fields for structured order data
Create custom draft orders for sales team quotes
★ ★ ★ ★ ★
“Instead of getting bogged down in order modifications and cancellations, our representatives can now focus on the kind of high-touch, personalized service that really sets us apart. They're spending more time helping customers choose the perfect size for their print or advising on image quality. It's the kind of service that turns customers into advocates.”
— Jackson Bodiford, Digital Product Manager, Fracture
Take order editing further with automation
POST PURCHASE ORDER EDITING AUTOMATION
Set up automated workflows that adds promotional items to orders post-purchase. Automatically add free gifts, inserts, samples, and more to orders based on order value, VIP status, discount codes, or specific purchases. Works seamlessly with Shopify Flow.
★ ★ ★ ★ ★
“Literally, everybody who ships physical products would benefit from Customer Portal. It doesn’t hurt to have the feature in today’s day and age where Amazon sets up the level of what’s expected in customer service. Since Amazon can edit and cancel orders, I feel everybody needs to have it.”
- Nikola Jovanovic Operations Manager, Peter Manning NYC
Turn post-purchase order changes into self-serve wins
Install Cleverific Order Editor from the Shopify App Store today.
✓ 21-day free trial ✓ 30-day money-back guarantee