Testimonials
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★★★★★ Customer Portal has been incredible for us - we're seeing 2000+ customer self-service edits per month that previously would have been support tickets. By letting customers update their addresses immediately, we've eliminated variables that could cause negative customer experiences and streamlined the entire process.
Josh P.
Customer Service Team Lead -
★★★★★ We have had an incredible experience working with Cleverific! Not only is their offering the best we have found in the Shopify ecosystem, their client support is unmatched. It is great to have a true partner in the Shopify app ecosystem. Our customers have really enjoyed this experience and utilize it quite often. Highly recommend Cleverific for all your order editing or order cancelling needs
KUIU
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★★★★★ Since implementing self-service options and automation, our customer satisfaction has dramatically improved. We've gone from CSAT scores in the low 70s to close to 95%.
Alejandro Reyes
Director of Client Experience -
★★★★★ This has had the most noticeable impact of anything we've tried. After struggling with address issues for years, Cleverific finally solved it.
Sarah Rose
Director of Marketing -
★★★★★ Cleverific has become the bedrock of our business operations since we migrated to Shopify. Dealing with Laura, Andrew and the team has been the biggest joy. Nothing is too much trouble and work gets done quickly, accurately and most importantly with a CAN DO attitude. I honestly don't think we would be on Shopify if not for Cleverific due to the complexity of our business processing.
Ivanna
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★★★★★ Letting customers cancel their own orders has saved our customers, and our CS team, a ton of time. Instead of waiting on someone to process and confirm their request, customers can tackle it themselves in mere minutes.
Paul Mamangakis
Director of Customer Service -
★★★★★ Cleverific plays a key role in our CSAT scores, which consistently stay above 80%. Our five-star reviews frequently mention how we were able to fix their orders quickly and efficiently. Customer Portal and Order Editor have directly contributed to our high customer satisfaction levels.
Allysa Kruithoff
Customer Service Director -
★★★★★ Before Cleverific, every customer order change required multiple back-and-forth communications between customer, vendor, and our distribution hub. There was so much excess work going into any simple change that needed to be made.
Connor Robinson
Logistics Angels -
★★★★★ Shipping address changes were our #1 support ticket. Customer Portal eliminated these completely - customers handle it themselves in seconds.
Liz Benditt
President