★ ★ ★ ★ ★ Trusted by thousands of Shopify merchants
Brands you know and love worldwide trust Cleverific to ship Shopify orders faster.
Empower customers with self-serve order editing
CUSTOMER SELF-SERVICE ORDER EDITING
✔ Avoid unnecessary returns by letting your customers change size, color or variant post-purchase.
Let your customers instantly adjust orders post-purchase to suit their needs. Use Customer Portal to set rules like editing window timeframes or set rules to allow your customers to:
Change a product size or color
Change their shipping address or shipping method
Add or remove quantities from their order
Add new items to their order
Cancel their order or remove an item
Trust your customers to make order changes so you don’t have to.
Capture hidden revenue from order changes
Turn necessary order modifications into growth opportunities and competitive advantages
✓ Return costs eliminated
Prevent returns costing 20-65% of item value
Eliminate returns for wrong sizes, addresses, and quantities by catching changes before fulfillment. Free up budget for marketing and growth.
✓ Customer experience improved
Customer satisfaction up 15%
Instant resolution keeps customers coming back. Retained customers bring in 65% of revenue and cost 3x less than acquisition.
✓ Hidden revenue captured
8x increase in customers helped
Real case: 267 customers served vs 35 weekly emails. Plus 20% upsell rate when customers can easily make changes.
Brands transforming their business with Cleverific
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Fracture develops perfect customer service efficiency by letting customers make changes post-purchase
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Function of Beauty eliminated their 15-day customer service backlog and boosted CSAT scores
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Peter Manning NYC removed over 90% of order support requests with self-service order editing
Advanced order editing for your customer service team
ORDER EDITING FOR CUSTOMER SERVICE & SALES
✔ Exchange orders, edit billing, product options, price, taxes and more with ease using Cleverific.
Enhanced admin tools for complex changes customers can't make themselves. Equip your team with enhanced admin tools built into Shopify for changes that go beyond self-service capabilities. Process billing updates, pricing changes, and product options directly in Shopify admin with fewer clicks and no external systems.
Change shipping method with dropdowns
Edit product pricing and options
Modify taxes and add exemptions
Create preset custom fields for structured order data
Create custom draft orders for sales team quotes
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“Instead of getting bogged down in order modifications and cancellations, our representatives can now focus on the kind of high-touch, personalized service that really sets us apart. They're spending more time helping customers choose the perfect size for their print or advising on image quality. It's the kind of service that turns customers into advocates.”
— Jackson Bodiford, Digital Product Manager, Fracture
Automate gift-with-purchase and promotional campaigns
POST PURCHASE ORDER EDITING AUTOMATION
✔ Get your marketing campaigns started faster with automation.
Set up automated order editing workflows that add promotional items to orders post-purchase. Automatically add promo products to orders based on your segmentation rules. Create campaigns for order value thresholds, VIP customers, discount codes, or specific product purchases with Cleverific + Shopify Flow.
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“Literally, everybody who ships physical products would benefit from Customer Portal. It doesn’t hurt to have the feature in today’s day and age where Amazon sets up the level of what’s expected in customer service. Since Amazon can edit and cancel orders, I feel everybody needs to have it.”
- Nikola Jovanovic Operations Manager, Peter Manning NYC
Streamline your bundle fulfillment with order editing automation
SPLIT BUNDLES WITH AUTOMATION
✔ Automatically split bundles into individual skus for faster fulfillment.
Unbundle your subscription SKUs for faster fulfillment. No more fulfillment errors caused by using a single SKU for all bundled products. Use automation to expand your bundle & subscription SKUs into individual products for easier fulfillment and better inventory control with Cleverific + Shopify Flow.
Turn post-purchase order changes into self-serve wins
Install Cleverific Order Editor from the Shopify App Store today.
✓ 21-day free trial ✓ 30-day money-back guarantee