★ ★ ★ ★ ★ Powered by the app that's processed 10M+ order changes
$10 Million+ Orders Processed
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3,500+ Happy Brands
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24/7 Self-Serve
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99.9% Uptime
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$10 Million+ Orders Processed ▫️ 3,500+ Happy Brands ▫️ 24/7 Self-Serve ▫️ 99.9% Uptime ▫️
Brands you know and love worldwide trust Cleverific to ship Shopify orders faster.
Customers make changes to orders instantly, 24/7
CUSTOMER SELF-SERVICE ORDER EDITING
✔ Avoid unnecessary returns by letting your customers change size, color or variant post-purchase.
No more, “Can I change my address?” emails. Use Customer Portal to set rules like editing window timeframes or set rules to allow your customers to:
Change a product size or color
Change their shipping address or shipping method
Add or remove quantities from their order
Add new items to their order
Cancel their order or remove an item
Trust your customers to make order changes so you don’t have to.
Here's what happens when you stop handling simple changes
Turn necessary order modifications into growth opportunities
Stop costly returns
✓ Save 20-65% of item value
Let customers fix wrong sizes, addresses, and quantities before fulfillment. Catching changes early prevents expensive returns and frees up budget for growth.
15% higher satisfaction
✓ Customer experience improved
Instant resolution keeps customers coming back. Retained customers bring in 65% of revenue and cost 3x less than acquisition.
8x increase in customers helped
✓ Hidden revenue captured
Real case: 267 customers served vs 35 weekly emails. Plus 20% upsell rate when customers can easily make changes.
Brands transforming their business with Cleverific
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Fracture develops perfect customer service efficiency by letting customers make changes post-purchase
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Function of Beauty eliminated their 15-day customer service backlog and boosted CSAT scores
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Peter Manning NYC removed over 90% of order support requests with self-service order editing
Complex changes still need your team. Make them faster.
ORDER EDITING FOR CUSTOMER SERVICE & SALES
✔ Exchange orders, edit billing, product options, price, taxes and more with ease using Cleverific.
Enhanced admin order editing for complex changes customers can't make themselves. Process billing updates, pricing changes, and product options directly in Shopify admin with fewer clicks and no external systems.
Change shipping method with dropdowns
Edit product pricing and options
Modify taxes and add exemptions
Create preset custom fields for structured order data
Create custom draft orders for sales team quotes
★ ★ ★ ★ ★
“Instead of getting bogged down in order modifications and cancellations, our representatives can now focus on the kind of high-touch, personalized service that really sets us apart. They're spending more time helping customers choose the perfect size for their print or advising on image quality. It's the kind of service that turns customers into advocates.”
— Jackson Bodiford, Digital Product Manager, Fracture
Take order editing further with automation
POST PURCHASE ORDER EDITING AUTOMATION
✔ Get your marketing campaigns started faster with automation.
Set up automated workflows that adds promotional items to orders post-purchase. Automatically add free gifts, inserts, samples, and more to orders based on order value, VIP status, discount codes, or specific purchases. Works seamlessly with Shopify Flow.
★ ★ ★ ★ ★
“Literally, everybody who ships physical products would benefit from Customer Portal. It doesn’t hurt to have the feature in today’s day and age where Amazon sets up the level of what’s expected in customer service. Since Amazon can edit and cancel orders, I feel everybody needs to have it.”
- Nikola Jovanovic Operations Manager, Peter Manning NYC
Turn post-purchase order changes into self-serve wins
Install Cleverific Order Editor from the Shopify App Store today.
✓ 21-day free trial ✓ 30-day money-back guarantee