Slash support tickets by up to 99% and streamline your Shopify store.
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50% off Professional Plan
$99 $49
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Watch your support tickets plummet, guaranteed.
✔ Let your customers make simple order corrections without contacting your support team.
Ever miss the window to make the change for a customer, resulting in a costly return?
With Cleverific’s Customer Portal, your customers can make simple changes like adding an item to their order, cancelling an order, changing shipping address or shipping methods, all without contacting your support team.
Plus, you have total control over exactly when and what your customers can modify on their order. By making it easy for customers to make changes, you’ll be guaranteed to have fewer returns.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
"Our customer support team says Cleverific’s Customer Portal feature is the most helpful thing we’ve done for them since we started using Shopify."
Jackson Bodiford,
Digital Product Manager, Fracture
And, deliver exceptional service for complex order changes.
✔ Greater editing capabilities means you're more likely to meet customers' needs and keep them returning.
If you’re cancelling an order just to have your customer reorder in order to make an order change, you’ll end up with a frustrated customer.
Instead, use Cleverific’s Order Editor to make tough changes Shopify’s native editing can’t handle. Need make a change on a customization? How about changing billing address? No problem.
Did you know?
89% of consumers are more likely to make another purchase after a positive customer service experience. (Salesforce Research)
Work smarter with Cleverific
Deliver high impact customer service using Order Editor
Some changes require the assistance of an expert. Your customer service team can help with the following changes:
Change billing addresses
Modify product options or add customization
Add/remove/modify custom fields for specific customer requests
Change taxes, order date, customer info, or increase pricing
Reduce support tickets using Customer Portal
Customers can make simple order corrections without needing to contact support, while you can decide what can or can't be edited after an order has been placed. This includes:
Changing shipping addresses and shipping methods
Adding or removing items
Changing product variants such as color or size
Canceling an order
Elevate your customer service with Cleverific!
Leverage Cleverific’s dynamic blend of customer self-service editing through Customer Portal, paired with advanced back-end order editing via Order Editor and turn your team into a customer service powerhouse.
Did you know?
80% of customers reorder immediately after canceling an order through self-service order editing. (Cleverific merchant survey)
What if I don’t want my customers to cancel orders?
You can disable the setting that allows customers to cancel orders and customize various self-service editing settings to suit your store's needs. And you don’t have to worry about losing sales, merchants who have allowed customer self-service order cancellations have observed that, on average, 80% of customers place another order immediately.
What if I still want to handle customer requests personally?
We think it’s great! Customers want options. Some prefer to handle changes independently, while others prefer to chat with an agent. And, complex customer requests like changing billing address or changing a customization can’t be made with self-service order editing. Why not offer both types of service to your customers?
What if I only have a few support requests?
No problem! We've heard from merchants who use Customer Portal for weekend, after-hours, and holiday support to assist their small customer service team, and it's been a lifesaver. Plus, you’ll never know when that one angry customer might pop up. Our pricing is based on usage, so you can adjust to what you need for your store.
What’s the difference between Cleverific and other self-service editing apps?
Other apps may offer self-service order editing, but they lack extensive self-service customization and do not include a robust editor for edits that can't be made with self-service editing. Cleverific, however, includes enhanced order editing using our Order Editor feature for complex customer requests. With Cleverific, you get customer self-service order editing using Customer Portal, enhanced order editing using Order Editor, and order editing automation all in one app. We offer a 30-day money-back guarantee so you can try out all of Cleverific's features with confidence.
Reduce support tickets and ship orders faster with Cleverific
Get Cleverific’s Professional plan for $99 $49
30-day money back guarantee. Cancel anytime.