Customer Portal lets you solve customer problems before they become 1-star reviews

Currently, when your customers run into issues with an order, they have one option: contact support.

Adding an item? Contact support.

Making an exchange? Contact support.

Canceling their order? Contact support, yet again.

These order changes can take time and add up fast. When your customer support team is scrambling to catch up on smaller changes, they may deliver rushed or delayed responses to urgent requests that really need their expertise. Your customers will remember their less-than-ideal customer experience, and you’ll see that reflected in your customer retention and sales.

This is where Edit Order’s upcoming customer self service portal can help. Soon, you’ll be able toreduce the volume of your support calls and improve customer satisfaction by:

Limiting calls/emails about small order changes
Giving customers the flexibility to make changes on their own time
Improving support quality for calls/emails you receive

What is Edit Order’s Customer Portal?

Customer Portalgives your customers intuitive access to the tools they need to make changes to their own orders, which frees up time in your support team’s busy schedule. This feature is integrated with your Shopify theme and requires no extra coding or team training to implement. Customers can simply click the link in their order confirmation emails and make changes directly from their order status page. You’ll then see these changes on the customer order in your Shopify admin.

Your customer support team will no longer need to make the following order changes:

Adding items
Removing items
Changing size, color, and other variants
Canceling orders

This feature also includescustom logic that you can adjust to fit your business needs. In Edit Order’s Settings, you can:

Edit the window time frame
Edit based on customer tags
Allow for order cancellations
Automatically send an updated order confirmation

Ready to see it in action?

Watch this demo video from our co-founder Andrew to see how it works.

A happy support team and happy customers means better business

Customer Portal gives your customers the power to make changes to their orderson their own time, without ever needing to contact support. With less calls and emails coming in about small adjustments,your support team can focus on the requests that matterand provide more helpful, high-quality responses.