★ ★ ★ ★ ★ Trusted by thousands of Shopify merchants
Turn post-purchase order changes into self-serve wins
Eliminate customer support tickets and increase AOV by letting customers make self-serve order updates
✓ 30-day money-back guarantee
Brands you know and love worldwide trust Cleverific to ship Shopify orders faster.
Empower customers with self-serve order editing
CUSTOMER SELF-SERVICE ORDER EDITING
✔ Avoid unnecessary returns by letting your customers change size, color or variant post-purchase.
Let customers update orders without contacting support. Let your customers adjust orders to suit their needs. Use Customer Portal to set rules like editing window timeframes or set rules to allow your customers to
Change a product size or color
Change their shipping address or shipping method
Add or remove quantities from their order
Add new items to their order
Cancel their order or remove an item
Trust your customers to make order changes so you don’t have to.
★ ★ ★ ★ ★
“Instead of getting bogged down in order modifications and cancellations, our representatives can now focus on the kind of high-touch, personalized service that really sets us apart. They're spending more time helping customers choose the perfect size for their print or advising on image quality. It's the kind of service that turns customers into advocates.”
— Jackson Bodiford, Digital Product Manager, Fracture
Extend Shopify’s order editing capabilities with Cleverific
ORDER EDITING FOR CUSTOMER SERVICE
✔ Exchange orders, edit billing, product options, price, taxes and more with ease using Cleverific.
Seamlessly edit orders beyond Shopify’s native editing capabilities. Intuitively manage, edit, and exchange orders to suit your unique business needs. With Cleverific, you can easily make order edits that can’t be made in Shopify. Say goodbye to canceling and recreating orders just to make the change your customers need.
Change shipping method or billing addresses
Edit product pricing or options
Modify taxes, order dates, and custom fields
and more!
★ ★ ★ ★ ★
“Literally, everybody who ships physical products would benefit from Customer Portal. It doesn’t hurt to have the feature in today’s day and age where Amazon sets up the level of what’s expected in customer service. Since Amazon can edit and cancel orders, I feel everybody needs to have it.”
- Nikola Jovanovic Operations Manager, Peter Manning NYC
Streamline your bundle fulfillment with order editing automation
SPLIT BUNDLES WITH AUTOMATION
✔ Automatically split bundles into individual skus for faster fulfillment.
Unbundle your subscription SKUs for faster fulfillment. No more fulfillment errors caused by using a single SKU for all bundled products. Use automation to expand your bundle & subscription SKUs into individual products for easier fulfillment and better inventory control with Cleverific + Shopify Flow.
★ ★ ★ ★ ★
“I run e-comm ops for multiple clients and I always suggest they install Cleverific. It gives the power and control back to your customer service team to edit and invoice for add-on products, shipping etc as well as correct mistakes made at checkout.”
- Kathleen Sullivan Operations, Supply Chain & Logistics, Hitch
Create automated and personalized campaigns with ease.
AUTOMATED GIFT-WITH-PURCHASE CAMPAIGNS
✔ Get your marketing campaigns started faster with automation.
You can create automated GWP campaigns tailored to your unique customers. Automatically add promo products to orders based on your segmentation rules. So when you want to make your top-spending clients feel appreciated with a thank-you gift, you can launch your campaign quickly with Cleverific + Shopify Flow.
Brands transforming their business with self-serve order updates
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Fracture develops the perfect snapshot of customer service efficiency with Cleverific's self-service solutions.
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Self-service magic helped HAPP Brand cut costs, boost customer happiness, and expand service capacity all at once.
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Peter Manning NYC removed over 90% of order support requests with self-service order editing
Compare Cleverific order editing vs Shopify native order editing
Use Cleverific with Shopify to charge your wholesale clients, let your customers make their own edits, host presales, sell your custom products, automate your bundles and promotions, and more.
| Features | Cleverific | Shopify native editing |
|---|---|---|
| Customer self-serve order editing | Add/remove item, change quantity | |
| Add/edit product options | ||
| Add line item discounts | ||
| Automatic refunds | ||
| Change customer details | ||
| Edit taxes, exemptions | ||
| Edit archived orders and orders after 180+ days | ||
| Order editing automation | ||
| Order templates, product shortcuts, saved payment request messages |
Reduce errors and ship orders faster with the leading app for Shopify order editing.
Install Cleverific Order Editor from the Shopify App Store today.
✓ 14-day free trial ✓ 30-day money-back guarantee