Self-Serve Order Editing
Let customers make simple changes to their orders without contacting support
Cleverific is the leading self-service order editing app for Shopify. Empower your customers to update shipping addresses, modify quantities, change variants, and more. Automatic payment collection and refunds handle the math, with optional shipping rate recalculation, all without creating a support ticket.
The support ticket problem
Every order change request that lands in your support queue costs time and money. Customers expect instant responses, even on weekends and holidays. Missed editing windows lead to costly returns and frustrated shoppers.
Self-serve order editing for Shopify puts customers in control of routine changes like address corrections, size swaps, and forgotten discount codes. Your support team can focus on complex issues that actually need human attention.
The impact
- Support tickets reduced
- 80%
- Customer self-edits per month
- 500+
- Available to customers
- 24/7
- Setup time
- 30 min
Self-Service Features
Everything customers need to fix their own orders
3PL & WMS
Works with your fulfillment stack
Shopify Flow integration pauses fulfillment syncing during editing windows. Orders only go to your 3PL or WMS after changes are finalized, preventing split shipments or sync errors.
Addresses
Change shipping or billingCustomers can update shipping and billing addresses post-purchase with configurable restrictions you control.
Learn moreProducts
Add or remove itemsLet customers add forgotten items or remove unwanted products. Configure which items are editable at the product or variant level.
Learn moreShipping
Change shipping method
Customers can upgrade to express shipping or switch methods with optional restrictions you control.
Discounts & Cancellation
Apply codes or cancel
Customers can add forgotten discount codes or cancel orders entirely. Customize cancellation reasons and configure automatic refunds.
Configuration & Integration
A Shopify order editing app for customer self-service with full control
Rules Engine
Customization controls
Set editing windows from 5 minutes to unlimited days. Filter by order tags, restrict specific products, configure fraud protection levels, and control automatic refunds.
Checkout
Thank you page integration
Integrate self-service editing directly into your thank you page using Shopify's Checkout Extensibility for immediate post-purchase access.
Customer Accounts
Order status page editing
Embed editing tools in customer account order status pages with single sign-on. Customers manage orders where they already check status.
Order Editor
Complex changes handled
For complex changes self-service can't handle, like product attributes, custom discounts, or bulk edits, your team uses Cleverific's Order Editor directly in Shopify admin.
“Customer Portal has significantly reduced our reshipping costs. About 80% of address issues come from customers using Apple Pay with outdated addresses.”
Brittany B.
Customer Service Manager, Shady Rays
Frequently asked questions
- Not natively. Shopify doesn't offer built-in self-serve order editing for customers. Cleverific adds this capability, allowing customers to make changes like updating addresses, swapping variants, or adding items without contacting support.
- Yes, cancellation can be disabled entirely. You have full control over which self-service actions are available to your customers.
- No, personal customer service and self-service aren't mutually exclusive. Self-service handles routine changes while your team focuses on complex requests that need a human touch.
- Usage-based pricing accommodates businesses of all sizes. You only pay for what you use, making it accessible for businesses with minimal support needs. See our pricing page for details.
- Shopify Flow integration prevents 3PL/WMS syncing during editing windows, ensuring orders are only sent to fulfillment after the editing window closes.
- Most "self-serve" tools rely on automation flows running behind the scenes, which means more things that can break. Cleverific takes the opposite approach. Self-serve is built to work out of the box, so customers can change addresses, items, quantities, shipping, and even cancel orders, all within guardrails you configure in the app. Order Editor and automation are available as optional support for edge cases, not prerequisites.
- For complex changes like product attributes or special discounts, your team can use Cleverific's Order Editor directly in Shopify admin.
Self-Serve Order Editing
Ready to reduce support tickets
and empower your customers?
Start your 21-day free trial and see how self-serve order editing transforms your customer experience.
Using PRO? See how self-serve fits your post-purchase strategy.