Cleverific

Self-serve order editing

Self-serve features

Post-purchase changes customers can safely make on their own, from any device. Automatic payment collection, refunds, and shipping rate recalculation handle the complexity. Built mobile-first for Shopify.

Native Shopify experience

Designed to integrate seamlessly with Shopify Customer Accounts, giving your customers a native experience that feels like part of your store, not a third-party tool.

Powered by Shopify's Checkout Extensibility, self-serve editing appears on thank you pages, order status pages, and customer account portals with single sign-on authentication. Works alongside your existing subscriptions, 3PL, and support tools without breaking your workflows.

Explore all self-serve order editing features below. New to self-serve order editing? Start here.

Mobile order editing interface
Order status page

Customer actions

What customers can change

Change shipping address

Change shipping address

  • Update street address, city, state, zip
  • Change country (with configurable restrictions)
  • Edit recipient name

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Add items to order

Add items to order

  • Search full product catalog
  • Add forgotten items
  • Select variants (size, color, etc.)
  • Automatic price calculation

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Remove items from order

Remove items from order

  • Remove unwanted items
  • Automatic refund calculation
  • Configurable item restrictions

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Change item quantity

Change item quantity

  • Increase quantity
  • Decrease quantity
  • Set minimum/maximum limits

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Change item variant

Change item variant

  • Swap sizes
  • Change colors
  • Switch between product options
  • Price adjustment if applicable

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Edit subscription items

Edit subscription items

  • Modify subscription products
  • Preserve subscription discounts
  • Configurable subscription controls

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Cancel order

Cancel order

  • Full order cancellation
  • Configurable cancellation reasons
  • Automatic refund processing
  • Optional cancellation window

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Try for free

Merchant controls

Full customization

Every order editing feature is configured directly in the app. No Shopify Flow automations needed.

Payment Handling

Automatic payment requests for additions and refunds for removals. Auto-waive small balance differences.

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Shipping Rate Recalculation

Automatically recalculate shipping costs when customers edit orders or change their shipping address.

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Editing Window

Set how long customers have to make changes after placing their order.

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Edit Permissions

Control exactly which changes customers can make: add items, change variants, modify quantities, and more.

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Order Restrictions

Block editing on specific orders using order tags (e.g., final-sale, holiday-sale).

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Product Restrictions

Prevent specific products from being edited using product tags.

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Quantity Limits

Set maximum quantity increases (e.g., up to 200% of original quantity).

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Cancellation Controls

Configure cancellation reasons (preset or free-form) and automatic refund processing.

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Fraud Protection

Control edit permissions based on fraud risk level and restrict shipping address changes.

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Discounts & Pricing

Support for Buy X Get Y discounts, free shipping thresholds, and automatic small balance waiving.

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Notifications

Send before-shipping reminders and email notifications for order changes and refunds.

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Multi-language

Automatic translation into customer's browser language: English, French, German, Spanish, and more.

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Self-serve order editing

Ready to empower your customers
with self-serve order editing?

Start your 21-day free trial and see how self-serve order editing reduces support tickets and improves customer satisfaction.

Try for free

Using PRO? See how self-serve fits your post-purchase strategy.